Where Innovation Meets Opportunity
At Hilal Technology, we’re passionate about technology and its power to transform businesses. We’re a leading system integrator in Bahrain and Saudi Arabia, focusing on delivering cutting-edge solutions that empower our clients to achieve their goals. But our greatest asset is our team – talented, dedicated individuals who share our passion for innovation and excellence.
Why Join Hilal Technology?
Current Openings
We’re always looking for talented individuals to join our team. Explore our current openings to see if there’s a perfect fit for you:
Enterprise Sales Account Manager
Location : UAE
About Us: Northstar Computers
Northstar Computers, a division of the Al Hilal Group based in the UAE, stands as a beacon of excellence in the realm of information technology solutions. Al Hilal Group has been a pioneering force in the IT industry since 1989, solidifying its reputation as a leader in Bahrain. The division has garnered a niche status in Saudi Arabia and Bahrain, earning recognition for its unwavering commitment to innovation and service excellence.
Northstar Computers is a Titanium Partner of Dell and offers a comprehensive suite of services spanning consulting, enterprise infrastructure, Data Centre Solutions, Cloud Computing, storage management, content management and portals, customer relationship management, business process management, business intelligence and data warehousing, project-based application services, systems integration, web security, software solutions, warranty services, and outsourced services.
Our stated goal is to surpass customer expectations through outstanding customer service, maximum flexibility, and value for money. We are dedicated to optimizing system functionality and enhancing operational efficiencies, thereby empowering businesses to thrive in today’s dynamic digital landscape.
Join us on our journey to redefine excellence in IT solutions. Experience the difference with Northstar Computers
Job Description:
We are seeking an experienced Enterprise Sales Account Manager to join our dynamic team. The primary responsibility of this role is to drive sales growth by cultivating relationships with existing customers and acquiring new clients. The ideal candidate will have a proven track record of achieving sales targets, exceptional communication skills, and a deep understanding of enterprise IT solutions.
Responsibilities:
- Meet with existing customers and acquire at least 2 new customers per week to build a healthy pipeline, ensuring it is at least 6 times the assigned quarterly target.
- Achieve assigned top-line and bottom-line targets set by management on a monthly, quarterly, and yearly basis. Minimum top-line (gross profit) target of 5 times the gross salary.
- Ensure customer satisfaction by providing timely responses to project quotes and queries, and effectively managing all aspects of the sales process.
- Communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Prepare and submit regular reports to the reporting manager on closed business, accurate sales forecasts, and pipeline updates.
- Study online to pass required Sales Certification exams with TIER 1 Suppliers to enhance business funnel and growth.
- Collaborate with support functions (Technical, Pre Sales, Operations/Project Management, Finance) for large bids and tenders, from inception to closure.
- Take ownership to position and sell products from 5 Business Units:
- Hardware: DELL Client, Enterprise
- Software: ORACLE, Microsoft Cloud, AWS, CITRIX
- Networking & Security: Cisco, FORTINET, Forcepoint, PALO ALTO
- Support: AMC for Service and Support, Managed Services
- Adhere to company rules and HR policies, maintain punctuality in office attendance, and ensure regular CRM updates on leads and quotes submitted.
Experience:
10 to 12 years of experience in UAE market
Existing customer base for HP or DELL Enterprise
UAE Driving license (Mandatory)
Salary:
18-20k AED plus commission on achieving sales target + perks
Join us in providing exceptional IT support services to our clients and contribute to our commitment to excellence in the field. Apply now to be a part of our team!
IT Support Engineer
About Us: Northstar Computers
Northstar Computers, a division of the Al Hilal Group based in the UAE, stands as a beacon of excellence in the realm of information technology solutions. Al Hilal Group has been a pioneering force in the IT industry since 1989, solidifying its reputation as a leader in Bahrain. The division has garnered a niche status in Saudi Arabia and Bahrain, earning recognition for its unwavering commitment to innovation and service excellence.
Northstar Computers is a Titanium Partner of Dell and offers a comprehensive suite of services spanning consulting, enterprise infrastructure, Data Centre Solutions, Cloud Computing, storage management, content management and portals, customer relationship management, business process management, business intelligence and data warehousing, project-based application services, systems integration, web security, software solutions, warranty services, and outsourced services.
Our stated goal is to surpass customer expectations through outstanding customer service, maximum flexibility, and value for money. We are dedicated to optimizing system functionality and enhancing operational efficiencies, thereby empowering businesses to thrive in today’s dynamic digital landscape.
Join us on our journey to redefine excellence in IT solutions. Experience the difference with Northstar Computers
Job Description:
We are seeking an experienced IT Support Specialist to join our team. The primary responsibility of this role will be to handle support calls from customers, providing technical assistance for hardware and software issues. The ideal candidate will have a strong background in IT support, with a focus on delivering high-quality service to users within the organization.
Responsibilities:
- Respond to requests for technical assistance from users within the organization in person, via phone, or remotely.
- Diagnose and resolve technical hardware and software issues.
- Log all support calls into the IT ticketing system and ensure timely closure according to predefined SLAs.
- Perform routine hardware and software installations on desktops, laptops, and smartphones.
- Troubleshoot email-related issues on client devices.
- Provide Level 2/3 IT support for all users.
- Provide prompt and efficient service to users, ensuring minimal disruption to their workflow.
- Conduct orientation sessions on IT products and technologies for new staff members.
- Assist System Engineers and IT Managers with setting up or troubleshooting servers and server applications as needed.
Experience:
Minimum 4-5 years of experience in IT support.
Preferred experience in Level 2/3 support for at least 2 years in Hp or Dell
UAE Driving license (Mandatory)
Salary:
AED 8000 to 10000 + additional benefits including fuel, salik, and mobile.
Join us in providing exceptional IT support services to our clients and contribute to our commitment to excellence in the field. Apply now to be a part of our team!
What We Look For:
While specific requirements will vary depending on the position, we generally look for individuals with the following qualities:
- A passion for technology and a strong desire to learn.
- Excellent problem-solving and analytical skills
- Strong communication and collaboration skills
- The ability to work independently and as part of a team.
- A commitment to excellence and a dedication to providing exceptional customer service.
Ready to Join Our Team?
If you’re looking for a challenging and rewarding career opportunity at a company that values its employees, we encourage you to apply! Submit your resume and cover letter today and take the first step towards building a successful career at Hilal Technology.